Guide

Player Guide

How to find games, sign up, pay, check in, and play — written for people who know pickleball, not software. Includes everything guest users need.

For players, guests, and anyone signing up a family

Eight parts · Your account, finding games, signing up, paying, match day

Contents

Part 1 — Getting started

1.1 What this guide is

This is the complete guide to using PB360 as a player. It assumes you know pickleball and nothing about apps. Everything you can do — finding games, signing up, paying, bringing a partner, checking in, entering scores, getting a refund — is in here.

You do not need to read it all. Pick your situation:

Never used PB360 before? Read Part 1, then 2.1 and 2.2 to get an account, then Part 3 to find a game.
Somebody signed you up and sent you a link? Go straight to 2.3 and 2.4.
Playing tomorrow and want to be ready? Read Part 6.
Something has gone wrong? Section 8.4 is a list of common problems and what they actually mean.

You do not always need an account

If a club has allowed it, you can join an event as a guest — just a name, an email, and a phone number. No password, no setup. Section 2.3 covers exactly what that gets you and what it does not.

1.2 What PB360 does for you

PB360 is how a lot of pickleball clubs now run their sessions. From your side it does four things.

It shows you where the games are. A map and a list of events near you — club nights, ladders, socials, tournaments, leagues — with the level, the price, and how many spots are left.

It signs you up and takes the money. One flow: check you are eligible, take your payment, send a receipt. No cash at the door, no "I'll pay you next week".

It runs the event while you are there. It tells you which court you are on, who you are playing, and what the score was. It keeps the standings live.

It keeps your record. Every event you have played, every invoice, your stats, and — if the event was rated — your results go to DUPR, the global pickleball rating.

1.3 The five places in the app

There is a row of buttons along the bottom of the screen. That is the whole navigation. Everything lives in one of these.

Where	What is there
My PB360	Your own corner: your events, your stats, your wallet, your QR code, your invites.
Open Play	Drop-in play at your clubs: see what is on, tell friends you are free, and join a game without registering for an event.
Events	Every event near you — a map at the top, and a searchable, filterable list below. Where you go to find something to play.
Clubs	Clubs you follow, clubs you belong to, and clubs you can discover.
Admin	Only appears if you help run a club. Ignore it otherwise.

If you remember one thing: My PB360 is your home base. Your QR code for checking in, your Play Passes, your receipts and your history are all there.

1.4 The words you will see

Word	What it means
Event	Any single session you can sign up for — a club night, a clinic, a social, one part of a tournament.
Division	One event inside a tournament, like "Mixed 3.5". You sign up for a division, not for the whole tournament.
Format	The rules of play — round robin, ladder, knockout, and so on. The event page explains the one you are looking at.
Main list	You are in. You will play.
Waitlist	The event was full when you signed up. You are queued and move up automatically if somebody drops out.
Need a partner	You signed up for a doubles event without a partner. You are visible to other players and to the organizer so you can be paired.
Check-in	Confirming you have actually arrived. Separate from signing up, and it matters — see 6.4.
Club	The organization running the event.
Follower	Someone who follows a club to see its events. Free, no commitment.
Member	Someone with a paid membership at a club. Often gets cheaper entry and access to member-only events.
DUPR	Dynamic Universal Pickleball Rating — the worldwide rating system. Every player sits somewhere between 2.00 and 8.00 on the same scale, whatever their age or where they play.
Guest	A lightweight account created so you can play without signing up properly. See 2.3.

Part 2 — Your account

The PB360 sign-in screen, with Google, Club Automation and Daxko Operations buttons above the email field — Figure 1 — The sign-in screen. Sign in with Google, Club Automation or Daxko Operations, or with your email address — using a password or a magic link.

PB360 does not insist on a password. Pick whichever suits you.

Method	How it works	Good for
Email and password	The traditional way. Type both, you are in.	People who use a password manager.
Magic link	Tap Trouble signing in? Request Magic link, enter your email, tap Email me a sign-in link, and open the link in the message. No password at all.	Anyone who cannot remember passwords. Genuinely the easiest option.
Google	Tap Sign in with Google and pick your account.	One tap if you already use Gmail on your phone.
Club Automation	If your club uses Club Automation, tap Sign in with Club Automation and sign in with your existing club login.	Members of clubs on Club Automation — your club membership carries across.
Daxko Operations	If your club uses Daxko Operations, tap Sign in with Daxko Operations and sign in with your existing club login.	Members of clubs on Daxko Operations — your club membership carries across.

Magic links expire

A sign-in link is good for a short time and one use only. If you get "Magic link authentication failed or expired", just ask for a fresh one — nothing is wrong with your account. And if you request several in a row you may be told to wait a moment; that is a spam protection, not a fault.

Email and password. Enter your email address and password, then tap Sign in.

Video 2.1 — Signing in with your email and password, including what a wrong password looks like (turn your sound on).

The sign-in form with the message Invalid email or password at the bottom of the screen — Figure 2.1b — A wrong password is refused with “Invalid email or password.” Tap the eye icon in the password field to see what you typed, then try again.

The Events page after signing in, with the navigation bar along the bottom — Figure 2.1c — Once you are signed in, the bar along the bottom takes you around PB360. Tap Events to see what is on.

Magic link. At the bottom of the sign-in screen, tap Trouble signing in? Request Magic link (Figure 2.1a).

The continue with email screen, with an email address field and an email me a sign-in link button — Figure 2.1d — Enter your email address and tap Email me a sign-in link.

The check your email confirmation, with send another link and back to sign in buttons — Figure 2.1e — Open the email and tap the link to sign in — no password needed. The link expires after 12 minutes; if the email has not arrived, tap Send another link.

Forgot your password? Tap Forgot password? under the Sign in button (Figure 2.1a).

Video 2.1 — Resetting a forgotten password, from the sign-in screen to Password Changed! (turn your sound on).

The forgot password form, with a confirmation that a reset link has been emailed — Figure 2.1f — Enter your email address and tap Reset Password. PB360 emails you a reset link — if it does not arrive, check your spam or junk folder.

The create new password screen, with new password and confirm password fields — Figure 2.1g — The link in the email opens this screen. Type your new password twice, then tap Update Password.

The password changed confirmation, with a return to login button — Figure 2.1h — Your password is changed. Tap Return to Login and sign in with your new password.

2.2 Creating an account

On the sign-in screen, tap Sign up and give your email address, a password, and your name. You will be sent a verification email — open it and follow the link. Until you do, some things will not work.

If the verification email does not arrive, check spam first, then use the resend option. Verification links, like magic links, expire; an old one will not work and you simply need a new one.

After verifying, you will be walked through setting up your profile. You can skip it and come back, but see 2.5 for why it is worth doing properly.

2.3 Playing as a guest

You do not always need an account. If the club has turned on guest registration for an event, you can join with just your first name, last name, email address, and phone number. No password, no verification email, no profile.

This creates a lightweight guest account behind the scenes so the club knows who you are, the organizer can put you in the draw, and you get a receipt. It is designed for the walk-in on a Tuesday night who does not want to fill in forms.

What a guest can do

Register for events that allow guests, and pay for them.
Be placed in the draw, appear on the player list, and be checked in.
Play, have scores recorded, and appear in the standings.
Receive an invoice and event communications.

What a guest cannot do

Some things need a full account. If you try one, you will be told the feature requires a full account and offered an upgrade.

Blocked for guests	Why it matters to you
Club memberships	You cannot buy a membership plan or join a club as a member — so no member pricing.
Creating teams	You cannot form a team, which rules you out of team events.
Advanced profile settings	No DUPR link, no ratings on your profile, limited personalization.
Payment management	You cannot manage saved payment details.
Organizing events	You cannot create or run events.
Club staff and admin tools	Not available.

Two things a guest should know

Your email and phone must not already belong to an account. If they do, you will be told the address is taken — which usually means you already have a PB360 account and should sign in instead. There is an option on that screen to have a claim link sent to you.

Guest registration is per-event and up to the club. An event with guests switched off will require an account, and there is nothing the club can do about that from your side.

2.4 Turning a guest into a real account

Whenever you want more than a guest can do, you upgrade. Nothing is lost — your events, your history, and your invoices all carry over. The guest record is marked as upgraded rather than replaced.

There are two routes in.

A claim link. The club, or the app, sends you a link — by email or text — that identifies you. Open it, confirm your details, set a password, and you are done. This is the usual route.
From inside the app. Try to do something a guest cannot and you will be offered the upgrade there and then, and returned to what you were doing afterwards.

Either way you will land on a Confirm Your Details screen asking for anything missing — first name, last name, email, phone, date of birth, gender — plus a new password. Save, and you have a full account.

Already have an account and got a claim link anyway?

That happens when a club adds you as a walk-in using an email you already registered with. Sign in normally instead. If your events look like they are on the wrong account, tell the club — they can see both records and sort it out.

2.5 Your profile

Figure 3 — Your profile. Date of birth and gender are not cosmetic — they decide which events will accept you.

Your profile is what other players and organizers see, and several features read from it. Fill in:

Name, date of birth, gender — used to check whether you are eligible for events. An event limited to 50+ or to women needs these to be right or it will refuse you.
Email and mobile number — where confirmations, reminders, and cancellation notices go. Wrong number, missed cancellation.
Profile picture — helps people find you at a venue. Keep it under 128 KB; the app will compress it and tell you if it cannot.
Physical stats — height, and whether you are left or right handed. Optional.
DUPR ID and ratings — see 2.6.

There is also a preference for whether to share your contact details with other players. Turn it on if you want partners to be able to reach you directly; leave it off if you would rather everything went through the event chat.

Date of birth and gender are not cosmetic

They decide which events will accept you. If you get "Your age doesn't match" or "This event is not eligible for female users" on an event you believe you qualify for, check your profile before you contact the club — nine times out of ten it is a wrong birth year.

Editing your profile. Open the menu at the top right and choose Profile, then tap the pencil next to your name. Change what you need and tap Save changes. Contact sharing is a separate setting, under Profile → Preferences.

Video 2.5 — Editing your profile, then choosing whether to share your contact details (turn your sound on).

Figure 2.5a — Your profile. Tap the pencil next to your name to edit your details.

Figure 2.5b — Personal info. Your date of birth and gender decide which events will accept you. Change your picture at the top of this page.

Figure 2.5c — Further down: your DUPR ratings (filled in when you link DUPR, see 2.6) and optional physical stats — height, weight, the hand you play with and your mobility. Tap Save changes when you are done.

Figure 2.5d — Under Profile → Preferences, check Share contact details with other players if you want partners to reach you directly, then tap Save.

Figure 2.5e — Your email address and mobile number are under Profile → Account. Confirmations, reminders and cancellation notices go there, so keep them current.

2.6 Linking DUPR

DUPR is the global pickleball rating — one scale from 2.00 to 8.00 covering every player regardless of age, gender, or where they play. It is the closest thing the sport has to a universal handicap.

Link your DUPR account to your profile and two things happen. Your singles and doubles ratings show on your profile, and results from DUPR-rated events you play flow through to your DUPR record.

Not every event is rated. The event page tells you which — you will see whether results will be uploaded, and afterwards whether the upload succeeded. Socials and clinics are usually not rated, and matches that ended in a walkover are never sent, because a forfeit says nothing about how anyone played.

Many events set a skill range based on DUPR. Without a rating you may be excluded from events you would otherwise be fine for, so it is worth linking.

Linking your DUPR account. You link DUPR by signing in to your DUPR account from your PB360 profile. The same steps reconnect DUPR, or switch your profile to a different DUPR account.

Video 2.6 — Linking DUPR from your profile, start to finish, with narration (turn your sound on). The steps are also shown one at a time below.

Figure 2.6a — Tap the menu at the top right and choose Profile.

Figure 2.6b — On your profile, tap Link DUPR. Once an account is connected the button reads DUPR Linked, as here — tap it again to reconnect, or to change to a different DUPR account.

The Connect With DUPR window inside PB360, with a sign in button and DUPR's cookie notice — Figure 2.6c — The DUPR window opens inside PB360. Tap Sign In. If DUPR shows its cookie notice, respond to it first — it comes from DUPR, not PB360.

The DUPR sign-in form, with email and password fields and a box allowing read-only access — Figure 2.6d — Enter your DUPR email and password, check the box that gives PB360 read-only access, and sign in. The button on your profile then changes to DUPR Linked. No DUPR account yet? Tap I don't have an account to create one.

2.7 Family accounts

If you sign up children, or manage bookings for a partner, a family group saves a lot of repetition.

Create a group from the Family screen, then add people to it two ways:

Add a minor. A child under your guardianship, created with their name, birth date, and gender. They do not need their own email.
Invite an adult. A partner or another adult gets an invitation by email, which they accept or decline from their own account. They keep their own login.

The useful part is acting as a minor. You switch into your child's account, register them for an event as though you were them, then switch back. No separate login for a nine-year-old, and their record stays theirs — their events, their stats, their history.

You can remove a member from the group at any time, and an adult can leave a group themselves.

2.8 Notifications, email, and unsubscribing

PB360 contacts you by email, text message, and in-app notifications. What you get depends on what you have signed up for: confirmations, reminders before an event, cancellations, and club announcements.

Under Preferences you can set your email preferences and pick favorite clubs so their events surface first.

Every marketing email has an unsubscribe link. Using it stops email notifications, and you will see a confirmation that you have unsubscribed. If you change your mind, the same screen offers Resubscribe.

Unsubscribing is broader than people expect

Turning off email notifications turns off the useful ones too — event confirmations, reminders, and cancellation notices. If you unsubscribe and then miss a canceled Tuesday night, that is why. Consider leaving email on and muting individual event chats instead.

Your contact settings. Profile → Preferences has a box for text messages and a box for email. Uncheck one to stop that kind of message, and tap Save.

The Preferences page with Favorite Settings, Privacy Settings and Contact Settings, including the Receive SMS Notifications and Receive E-mail Notifications checkboxes — Figure 2.8a — Profile → Preferences. Contact Settings is where you choose whether PB360 may text you and email you.

Unsubscribing, and changing your mind. The unsubscribe link in an email opens a page that asks you to confirm. Open the same link again later and it offers Resubscribe.

Video 2.8 — Unsubscribing from PB360 email, then turning it back on (turn your sound on).

An Email Preferences confirmation asking whether to unsubscribe from all future email notifications, with an Unsubscribe button — Figure 2.8b — The unsubscribe link opens this page. Unsubscribing stops all PB360 email — confirmations, reminders and cancellation notices too.

A success page saying you have unsubscribed from email notifications, with a Continue button and links to Preferences — Figure 2.8c — You are unsubscribed. To turn email back on, use the link on this page, or check Receive E-mail Notifications under Profile → Preferences.

An Already Unsubscribed page asking whether you would like to resubscribe, with a Resubscribe button — Figure 2.8d — Changed your mind? Open the same link again and tap Resubscribe.

A Resubscribed confirmation page with a Continue button — Figure 2.8e — Resubscribed. Your confirmations, reminders and cancellation notices arrive by email again.

Part 3 — Finding events

3.1 Events near you

The Events page opens with a map. Allow location access and it shows what is on around you; decline and you can still search by area — tap Use my location, or enter a zip code instead.

If you see "Location access denied" or "Geolocation is not supported by your browser", nothing is broken — the app simply cannot see where you are. Search manually, or turn location on for PB360 in your phone's settings.

3.2 The events list

Below the map, the same events appear as a searchable list, which is better when you know roughly what you want. Search by name, and filter down to what suits you.

Each event card shows the essentials at a glance: the club, the date and time, the venue, the format, the skill and age range, the price, and how many spots are left. There are compact and detailed views — compact for scanning, detailed when you are comparing.

Events also show whether they are DUPR or No DUPR, which matters if you are chasing a rating.

Video 3.2 — The events list: switch views, search by name, and filter (turn your sound on).

A grid of event cards, each with an image, the event name, club, venue, date and time, eligibility chips and a price — Figure 3.2a — The events list. Each card shows the club, venue, date and time, who can play, the price and whether spots are left.

A single event card showing the club, venue, date and time, skill and age chips, a green DUPR chip and the price — Figure 3.2b — One card up close. The green DUPR chip means results from this event count toward your DUPR rating.

The events list in compact view with smaller cards, four to a row — Figure 3.2c — The compact view fits more events on screen. Tap the same button again to go back to the detailed cards.

The Search Events box with a search typed in and the list narrowed to the three matching events — Figure 3.2d — Search by name to jump to the event you have in mind.

The Filter Events panel with Single Day, League and Tournament checkboxes, date fields and an Apply Filters button — Figure 3.2e — The filter button beside the search narrows the list by kind of event, dates, skill range and distance. Tap Apply Filters to use them.

3.3 Following clubs

Follow a club and its events surface for you. It is free, instant, and carries no obligation — it is a bookmark, not a membership.

It is also occasionally required. Some events are limited to club followers, and you will see "This event is limited to active club followers" with a prompt to follow. Follow the club and the event opens up.

Being a member is different — that is a paid plan (see 5.6), and it typically gets you cheaper entry and access to member-only events.

A club's page shows its events in list or calendar form, its location and contact details, and its social links. You can mark clubs as favorites so they sort to the top.

Video 3.3 — Finding a club, following it, making it a favorite and reading its page (turn your sound on).

Figure 3.3a — Clubs lists every club. Each card has a follower count, a heart to make it a favorite, and View to open the club.

A club page header with the club name, a Become Member button, a Follow button and a heart — Figure 3.3b — A club's page. Follow is free and instant. Become Member is the paid plan (see 5.6).

The same club header with the button now reading Unfollow and the heart filled in — Figure 3.3c — Once you follow, the button changes to Unfollow. The filled heart marks the club as a favorite.

The club Events tab showing a month calendar with the Month, Week and List toggles — Figure 3.3d — The club's events by month. Switch to Week or List for a different view.

The Club Details panel showing About, a Contact Information section and Visit Website, Facebook and Instagram buttons — Figure 3.3e — Tap more… after the club's summary for Club Details: its address, contact details, and links to its website and social pages.

3.4 Reading an event page

The event page is where you decide. It is long, but it is organized, and every section answers a question you would otherwise have to ask somebody.

Section	The question it answers
Header	What is it, when, where, and am I already registered?
Eligibility & Format	Can I play, and what will the play actually be like?
How this format works	A plain explanation of the format — worth reading if it is new to you.
Registration pricing	What it costs now, and whether early pricing is about to end.
Refund policy	What I get back if I pull out, and by when.
Participants	Who else is playing. Searchable.
Courts	Which courts are being used and, once assigned, which one you are on.
Goodies & Givens	Anything included or on sale — a shirt, a goodie bag, extras.
Contact organizer	Who to ask when the answer is not on the page.

Useful details scattered around it: spots left, whether a waitlist is on, guaranteed matches for formats that promise a minimum, and a fee breakdown you can expand to see exactly what makes up the price.

There is a share button, so sending a game to a friend is one tap.

3.5 Private events and PINs

Some events are not public. If you have been given a PIN, enter it when prompted and the event opens. "Invalid event PIN" means the code is wrong or has changed — ask whoever invited you.

Other events are restricted rather than hidden: members only, followers only, or limited to particular membership plans. The event page tells you which and, where you can fix it yourself, offers the way in — usually Join as a follower or Join as a non-member.

3.6 "You are not eligible" — what it means

Clubs set rules about who can play so that games are competitive and fair. When you do not match, the app says so. The messages are specific, and each has a different answer.

What you see	What it means	What to do
Your age doesn't match	The event has an age range you fall outside.	Check your date of birth in your profile first. If it is right, this event is not for you.
This event is not eligible for female users (or male)	The event is single-gender.	Check your profile is correct. Otherwise look for the matching division — most clubs run both.
Your skill rating is outside the range	The event has a DUPR band.	Link your DUPR if you have not (2.6). If your rating genuinely sits outside, ask the organizer — they can sometimes make an exception.
This event is limited to active club followers	Followers only.	Follow the club. Takes one tap, and the event opens.
Members only, or specific plans only	The event needs a membership.	The page lists the eligible plans. Buy one, or find a public event instead.
Registration closed	The deadline has passed.	Ask the organizer — they can often still add you by hand.
The event is full	No spots left.	Join the waitlist if there is one. People drop out more often than you would think.

Deadlines run on the venue's clock

Registration closes according to the time zone of the venue, not yours. If you are signing up for an event in another state, the deadline you see has already been converted for you — but it is worth not leaving it to the last ten minutes.

Part 4 — Signing up

4.1 The basic flow

Every registration follows the same five steps, whatever the event.

Tap Join Event (or Register now) on the event page.
Eligibility is checked. If you do not qualify you are told why — see 3.6. If you do, you carry on.
Sort out partners or teams if the event needs them. See 4.3 to 4.5.
Agree to the waiver and participation policy if the club has attached them. You will need to check a box to confirm you have read them.
Pay, if there is anything to pay. Part 5 covers this in detail.

You then get a confirmation and the event page changes to show You're registered. The event appears in My PB360 under Registered.

Free events still go through checkout

A free event still produces a receipt with a zero total. That is deliberate — it is how your place is recorded and how the club knows to expect you. Do not stop halfway because there is nothing to pay; finish the flow or you are not actually signed up.

4.2 Playing alone, in a pair, or in a team

How you sign up depends on the format, and the event page tells you which applies.

Event type	How you register
Rotating partners (ladder, king & queen, mixers, most club nights)	Sign up alone. The system pairs you with different partners each round. Nothing else to do.
Singles	Sign up alone. You play as an individual throughout.
Set partners (fixed doubles)	You need a partner. Either invite one (4.3) or join the need-a-partner list (4.5).
Large teams (Team Challenge, Inter-Clubs)	You need a team. Someone creates it and invites the rest (4.4).

If you are new and not sure, a rotating-partner event is the easiest possible start: show up alone, play with everybody, no arrangements to make.

4.3 Inviting a partner

For fixed-pair events, use Invite a player. Search for them by name, or send the invite to an email address or phone number if they are not on PB360 yet.

They get a notification and can Accept or Decline. Until they accept, your registration is not complete as a pair — check the invite status rather than assuming.

Invites live under Invites in My PB360, both the ones you sent and the ones you received. An invite can be accepted, declined, canceled, or countered.

An unaccepted invite is not a partner

The commonest registration mishap is inviting somebody, assuming it is done, and discovering on the day that they never opened the message. If the event is close and your invite is still pending, chase them or move to the need-a-partner list.

4.4 Teams and captains

Large-team events work through a team, not individuals.

Create Team and give it a name — it defaults to something sensible if you leave it blank.
Invite players to it. Each accepts or declines.
The team has a captain, who manages the roster and can remove a player from the team. To make somebody else captain, ask the organizer — see 5.1 in the Club Administrator Guide.
Any player can leave the team. If you were the last one, the team is dissolved and you will be told so.

You can see and manage all of this from the event page under Manage Team and Your Team.

Note that guests cannot create teams — team events need a full account. See 2.3.

Captaining a team league. In a team league, each match between two teams is a set of games. The captain runs it in the app: when and where you play, who plays each game, and the result. Agreeing a time and venue and calling up a substitute are available in Flex League events only.

Video 4.4 — A team-league match from the captain’s side, start to finish (turn your sound on).

Agree a time and venue. Tap the match time on your match, then Propose. Pick a date, a time and a venue, and send it. When the other captain accepts, the match shows the agreed time and place. Everyone on both rosters can say whether they can make it.

Video 4.4 — Proposing a time and venue, and the other captain accepting it (turn your sound on).

Flip the coin. Before the match, expand it and tap Coin Flip. After the flip, choose which team is home and which serves first, then confirm. Both teams see the result on the match.

Video 4.4 — Flipping the coin, then choosing the home team and who serves first (turn your sound on).

Choose your players. Tap the button that selects the teams for the first two games — for example Select Doubles 1 & 2 Teams — drag two players into each game, and tap Confirm. The other captain picks their own players.

Video 4.4 — Dragging players into the next two games (turn your sound on).

Call up a substitute. If a player cannot play, tap Call up a substitute, pick who is coming out and who is coming in, and confirm. The substitute takes over that player’s unplayed games and is marked Sub.

Video 4.4 — Calling up a substitute from the bench (turn your sound on).

Enter a score. After a game, the captain or a player on the court types both scores, taps Submit, checks them and taps Confirm. The match score updates for everyone. See 7.3 for what the confirmation window checks.

Video 4.4 — Entering and confirming a game score (turn your sound on).

Check the standings. Tap Show standings for the team table, and switch to Player Standings for each player’s record.

Video 4.4 — The team standings and the player standings (turn your sound on).

Organizers choose captains and co-captains from the event roster — see 5.1 in the Club Administrator Guide.

4.5 Need a partner

You want to play a fixed-pair event and have nobody to play with. Register anyway and put yourself on the need a partner list.

You are then visible to the organizer and to other unpaired players, and you can be matched up before the event. Organizers actively work this list in the days beforehand — it is a normal way to enter, not a fallback.

You can also end up here without choosing to: if your partner withdraws, or if the club merges two divisions and your partner ends up elsewhere, you are moved to need-a-partner rather than being dropped.

The practical advice is to get on the list early. A week out there are usually several unpaired players; the morning of, there may be none.

4.6 The waitlist

Figure 7 — A full event. You can still join the waitlist — the counter shows how many are already queued.

If an event is full and the club has a waitlist, you can join it. You are queued, and when somebody withdraws the next person moves up to the main list automatically — no action needed from you, and no need to keep checking.

You will be told when you are promoted. Until then you are not playing, so do not show up on the assumption that a spot will appear.

Withdrawals are common, especially in the last 48 hours. Joining a waitlist is usually worth it.

4.7 Tournaments and divisions

A tournament is a collection of divisions — "Men's 3.5", "Mixed Open", and so on. You register for a division, not for the tournament as a whole.

Divisions have their own format, their own price, and their own eligibility rules, so read each one. You can enter more than one, and there is a multi-join flow for signing up for several at once.

Two things about tournaments worth knowing in advance:

The registration deadline comes from the tournament, not the individual division. All divisions close together.
Divisions can be merged or split before play. If two divisions came in thin the club may combine them, or split an oversubscribed one. If that happens to yours you keep your place and your status — you will simply find yourself in a differently named event. It is normal, and it usually means better games.

4.8 Leagues and multi-session events

A league runs over several sessions with standings carried across them. You register once for the whole league rather than session by session.

The event page shows the league structure: how many sessions, how often they run, and how the season is organized. Where a league has a regular season and playoffs, that is set out too.

You can usually withdraw from a single session without leaving the league — useful when you are away for one week. The app will ask which you mean, so read the prompt: withdrawing from the league is not the same as missing one night.

4.9 Signing up as a guest

If the event allows guests and you do not want an account, choose the guest option and give your first name, last name, email, and phone number. You are registered, you pay as normal, and you get a receipt.

If you are told your email or phone is already taken, you already have a PB360 account — sign in instead. There is an option on that screen to have a claim link sent to you if you cannot get in.

Everything a guest can and cannot do is in 2.3, and upgrading later is covered in 2.4. Nothing is lost by starting as a guest.

Part 5 — Paying

5.1 What you are charged

The event page shows the price before you commit, and you can expand a fee breakdown to see exactly what makes it up — the entry fee, any platform fee or tax, and anything you have added.

Prices are not always fixed. Many events use tiered pricing — early, regular, and late — where the price rises as the date approaches. The event page shows which tier is running and the price you will actually pay. If you are going to enter, entering early is often cheaper.

5.2 How you can pay

Method	Notes
Card	Processed by Stripe. The usual option.
PayPal	You are handed to PayPal to approve and returned afterwards.
Venmo	Available where the club has enabled it.
Play Pass	Prepaid credit you already hold. See 5.4.
Event Pack	A prepaid block of entries. See 5.5.

Which of these you see depends on what the club has set up. Not every club takes every method.

If you have a code, look for Have a promo code? at checkout and enter it. The discount is applied straight away and shown on the total.

"Invalid promo code" means one of a few things: it is mistyped, it has expired, it has been switched off, or it does not apply to this particular event. Codes are often restricted to specific events. Check with whoever gave it to you.

One firm rule: promo codes cannot be used with Event Packs. You will be told so if you try.

5.4 Play Passes

A Play Pass is prepaid credit you buy from a club. It holds a number of credits, each worth a set amount of money, and you spend them against entry fees.

Buy one from the club's page or the wallet, and it appears in your digital wallet. At checkout you choose to pay with it and pick how many credits to use.

Passes can carry an expiry — a fixed date, a number of days after purchase, or never. The pass details show which.

There is a second use. Some clubs let you show your pass QR at the desk for drop-in play — staff scan it, a credit is redeemed, and you are on. No event registration involved. Your QR lives in My PB360.

5.5 Event Packs

An Event Pack is a block of entries bought up front — "ten events for $150". Each time you register for a qualifying event, one entry is used and the event costs you nothing more.

You will see "Event Pack covers the full cost" at checkout when one applies.

An Event Pack cannot be combined with anything

If you pay with an Event Pack, any promo code and any Play Pass are ignored — not stacked, not partly applied. The pack covers the whole entry and that is the transaction.

So if you have a generous promo code, check whether paying by card with the code is better value than burning a pack entry. Sometimes it is.

5.6 Memberships

A membership is an ongoing relationship with a club — monthly, annual, or lifetime. It usually gets you cheaper entry, access to member-only events, and whatever else that club includes.

Browse plans from the club's page, choose one, and confirm. You manage it afterwards from Manage membership, where you can see what you are on and what it costs.

Whether a membership is worth it is arithmetic: compare the member and non-member price on the events you actually attend, times how often you go. For a weekly regular it usually pays; for an occasional visitor it usually does not.

Memberships need a full account — guests cannot buy them.

5.7 Your digital wallet

Figure 8 — Your wallet. Play Passes, Event Packs, memberships, and every invoice you have ever had.

The wallet, in My PB360, is where everything you have bought lives:

Play Passes — how many credits are left, and when they expire.
Event Packs — how many entries remain.
Club member passes — your membership.
Invoices — every receipt, viewable and downloadable.

Check the wallet before an event if you think you have credit. It saves discovering at checkout that a pass expired last month.

5.8 How discounts stack

When you have more than one thing to spend, they are applied in a set order: promo code first, then Play Pass. Event Packs replace both.

Take a $100 event, a 50%-off promo code, and a Play Pass worth $20 a credit.

What you use	Working	You pay
Promo only	$100 less 50%	$50
One Play Pass credit only	$100 less $20	$80
Promo, then one credit	$100 less 50% = $50, then less $20	$30
Promo, then two credits	$100 less 50% = $50, then less $40	$10
Event Pack	Pack covers the entry outright	$0

Your credits are protected

If a promo code covers the whole cost by itself, the app removes the Play Pass rather than spending a credit on a bill that is already zero. Remove the promo and the original price comes back. You will not lose credits for nothing.

5.9 Extras and donations

Some events sell add-ons alongside entry — a shirt with a size and style to pick, a goodie bag, or similar. They are added to the same payment and appear on the same receipt.

Some events also invite a donation. It is optional, you choose the amount, and "None / No thanks" is always available. Donations are generally non-refundable, so treat them as given rather than parked.

5.10 When a payment fails

Card declines are common and almost never mean anything is wrong with PB360. The message usually tells you which of these it is.

Message	What to do
Your card was declined	Your bank refused it. Try another card, or call your bank — international or unfamiliar merchants are often blocked by default.
Your card has expired	Use a different card.
Payment setup failed / configuration error	A club-side problem, not yours. Contact the organizer.
Payment capture failed	The payment started but did not complete. Check your wallet before retrying — if an invoice shows paid, do not pay again.
Duplicate invoice	You already have a payment in progress for this event. Check the wallet rather than starting again.

Before you retry a failed payment

Open My PB360 and look at your invoices. If a payment went through and only the confirmation failed, retrying will charge you twice, and getting a duplicate refunded takes days. Ten seconds of checking is worth it.

Part 6 — Before you play

6.1 Withdrawing, and getting your money back

Plans change. Open the event and choose Withdraw. Your place is released immediately and, if there is a waitlist, the next person moves up.

Whether you get money back depends on the club's refund policy, which is shown on the event page before you ever register. Read it then, not now. There are two shapes:

Fixed refund — one percentage whenever you withdraw. "80% back, always."
Tiered refund — different percentages before different dates. Often full refund until a week out, part refund until a few days out, nothing after that. You will see labels like Early, Regular, and Late Refund.

There is also a force majeure case — if the club cancels for weather or a facility closure, a different (usually more generous) rule applies. That is the club canceling, not you withdrawing.

For leagues, withdrawing from one session is different from leaving the league. The app asks which you mean.

Refunds take days, not minutes

The money goes back through the same route it came — Stripe, PayPal, or Venmo — and card networks typically take five to ten business days. Your withdrawal is recorded instantly; the money moving is on your bank's schedule, not the club's.

If it has been longer than ten business days, contact the club with the invoice from your wallet.

6.2 Event chat

Most events have a chat channel for the people playing. It is where partners get found, rides get arranged, and last-minute changes get announced.

You need to be registered to post — you will see "Join the event to send a message" otherwise. Older messages load as you scroll back.

Some channels also carry announcements from the organizer, kept separate from general chat so important messages do not get buried.

If you take one habit from this guide: check the event chat the morning of the event. Weather calls and court changes go there first.

6.3 Your QR code

In My PB360 you have a personal QR code. It identifies you. Staff scan it to check you in, and it is how a Play Pass gets redeemed at the desk.

Find it in My PB360 before you are standing at the desk with a line behind you.

There is also a scanner on your side, so you can scan a code the club shows you rather than being scanned. Your phone will ask for camera permission the first time; if you decline it you can still check in by other means.

Take a screenshot

Venues have bad signal. A screenshot of your QR code works exactly as well as the live screen and does not depend on the network. Worth doing before you leave home.

Video 6.3 — Finding your QR code and the scanner in My PB360, on a phone (turn your sound on).

The My PB360 screen on a phone with a Check-in button next to Create Event above the bottom bar — Figure 6.3a — Your QR code lives in My PB360. Tap Check-in at the bottom of the screen.

The check-in sheet on the My QR tab showing a large QR code, blurred here — Figure 6.3b — My QR is your personal code (blurred here). Staff scan it to check you in.

The Scan a QR tab showing Camera access is turned off, three steps to allow the camera, and a Retry button — Figure 6.3c — Scan a QR scans a code the club shows you. If you turned the camera off for PB360, it shows how to allow it again — then tap Retry.

6.4 Checking in

Checking in is confirming you have physically arrived. It is not the same as registering, and it matters more than most players realize: many formats only put checked-in players into matches. Register but never check in, and you can end up left out of the draw.

There are several ways it happens, and clubs use whichever suits their setup:

Way	What you do
Staff scan your QR	Show your code from My PB360. Fastest option.
Self check-in from a TV screen	The club has a screen showing a QR code and a PIN. Scan it with your phone, or type the PIN into the app. You check yourself in — no line.
Staff do it manually	You give your name at the desk and they check you off.
You scan a code the club shows	Use the scanner in My PB360.

If a scan fails, the message tells you why. "You're not registered for this event" almost always means you registered for a different division of the same tournament — say so at the desk rather than walking away.

Arrive with enough time to check in. Fifteen minutes before the stated start is a reasonable habit; the draw is often generated right on time.

Part 7 — On court

7.1 Finding your court

Figure 9 — Your schedule once an event starts: your round, your partner, your opponents, and your court.

Once the event starts, the event page tells you where to go. Courts are shown by the names the club actually uses — "Court 1", "Main Hall", "Center" — and your match shows which one you are on.

Before the organizer has allocated anything you will see "Courts haven't been assigned yet". That is normal in the minutes before a start. It updates by itself; you do not need to refresh.

Where a club has a TV kiosk running, the same information is on the screen in the lobby, rotating through current matches and court assignments.

7.2 Reading the schedule

Your schedule shows your matches: who you are playing, which round, and which court. For rotating-partner formats it also shows who you are partnered with this round, which changes as you go.

In pool formats you are in a group, and the schedule shows your group's court. In knockout formats you see the bracket and where you sit in it.

A bye means you sit out that round. It is not a punishment and it does not count against you — it is simply what happens when the numbers do not divide evenly, and the system rotates it around so it is not always the same person.

7.3 Entering scores

Some clubs let players enter their own scores; others keep it to staff. If the buttons are there, you can enter; if they are not, give the score to an organizer.

The scoring rules were set by the club when the event was created — games to 11, 15, or 21, win by 1 or 2, and a single game or best of 3 or 5. The event page shows which.

Enter the score, confirm, and the standings update immediately.

Get it right the first time

A wrong score entered and left alone distorts the standings, and in formats where results decide the next round's pairings it distorts the rest of the event too. If you make a mistake, tell an organizer straight away — a correction is easy in the moment and awkward three rounds later.

A player's event schedule showing one round with a match and a score box for each team — Figure 7.3a — Your schedule during an event, as a player sees it. Each match has a score box for each side — fill both in to open the confirmation window.

The score confirmation window showing 11 to 9, with a green notice and a confirm button — Figure 7.3b — A score that fits the event's format is accepted. This event plays games to 11, win by 2, so 11–9 goes straight through — agree it with the other team, then confirm.

The confirmation window refusing a score of 11 to 11 because a match cannot end in a tie — Figure 7.3c — A tie is refused. Someone has to win the game, so 11–11 cannot be saved — and unlike the other refusals it cannot be overridden either. Go back and enter the real score.

The confirmation window refusing a score of 9 to 7 because the winning score must be 11 — Figure 7.3d — A score that never reaches the target is refused too. 9–7 in a game to 11 is rejected — but this time an override is offered.

The same refused score with the override event scoring format toggle switched on — Figure 7.3e — Turning on "Override event scoring format" lets a non-conforming score through — for a game cut short by time, injury, or fading light. It resets every time the window opens, so it only ever applies to the score in front of you.

The confirmation window with the disable confirmation for this event checkbox checked — Figure 7.3f — Check "Disable confirmation for this event" and you will not see this window again for the rest of the event. The choice is remembered for this event, on the device you check it on.

In a team league, entering a score works the same way — see 4.4 for the captain’s walkthrough.

7.4 Standings

Standings update live as scores come in. How they are worked out was decided by the club when the event was set up, from a ranked list of criteria applied in order until a tie is broken:

Criterion	What it counts
Number of Wins	How many matches you won. Usually the first thing that counts.
Point Differential	Points you scored minus points you conceded. Rewards winning well, not just winning.
Total Points	Raw points scored.
Head to Head	If two of you are still level, who beat whom. Only ever used as a tie-breaker.

Most events use wins, then point differential, then total points. The practical consequence is worth knowing: in a close event, margin matters. Winning 11–3 is worth more than winning 11–9, so do not coast once a game is decided.

In formats with playoffs, the same order decides who advances out of the pool.

In a team league, reading the standings works the same way — see 4.4 for the captain’s walkthrough.

7.5 DUPR results

If the event was DUPR-rated, results are sent to DUPR after it finishes. The app tells you which state you are in: that results will be uploaded, that they have been, or that the upload failed.

Matches that ended in a walkover or forfeit are never sent — a match nobody played says nothing about how anyone plays.

Ratings do not move instantly. DUPR processes on its own schedule, so give it time before assuming something went wrong. If the app says the upload failed, tell the organizer — that is theirs to fix and they can retry it.

Part 8 — Your record, and getting help

8.1 My PB360

The My PB360 screen with the Events, Messages, Wallet, Clubs and Stats tabs across the top, showing two upcoming events — Figure 10 — My PB360, your home base. Five tabs run across the top; a number on a tab counts what is waiting for you there.

Your home base, organized into a handful of tabs.

Tab	What is in it
Events	Events you are part of, under Registered, Invites, Managing (if you run events) and Draft.
Messages	Inbox for messages from organizers, Invites for partner, team and club invitations you received or sent, and Emails & Texts for everything PB360 has sent you.
Wallet	Passes, Event Packs and Invoices. See 5.7 and 8.3.
Clubs	Clubs you are a Member of, are Following, or marked Favorite.
Stats	Your playing record and your club's leaderboard. See 8.2.

Your QR code for check-in also lives here, and there are compact and detailed views for the event lists.

Video 8.1 — A tour of My PB360: tap it in the bottom bar, then each tab in turn (turn your sound on).

Events. Registered lists the upcoming events you signed up for — tap a card to open the event. Invites lists events someone invited you to. Managing lists events you organize, and Draft the ones you started creating but have not published; for most players both are empty.

Video 8.1 — Events: Registered, Invites, Managing and Draft.

My PB360 Events with Registered selected, showing two upcoming event cards with club, venue, date and time — Figure 8.1a — Registered: the upcoming events you have signed up for.

My PB360 Events with Invites selected, showing one event card — Figure 8.1b — Invites: events another player or an organizer invited you to.

Messages. Inbox collects the messages event organizers send — weather calls, schedule changes, reminders. Invites holds invitations: Received for the ones waiting on your answer, Sent for the ones you sent. Emails & Texts lists every email and text PB360 has sent you, so you can find a confirmation or a link again.

Video 8.1 — Messages: Inbox, Invites and Emails & Texts.

The Inbox, listing organizer messages by event, with the senders and message text blurred — Figure 8.1c — Inbox: messages from organizers, newest first. Tap one to read the whole conversation.

Invites with Received selected, showing one pending partner invitation with an RSVP button — Figure 8.1d — Invites → Received: invitations waiting for your answer. Tap RSVP to accept or decline.

Wallet. Passes shows your play passes and the credits left on each — tap one to show its check-in code. Event Packs are events you paid for in advance. Invoices is your payment history (see 8.3). Wallet opens on the first of the three that has something in it.

Video 8.1 — Wallet: Passes, Event Packs and Invoices.

Clubs. Member lists the clubs you belong to, Following the ones you follow to hear about their events, and Favorite the ones you starred with the heart on a club card. Tap View to open a club's page.

Video 8.1 — Clubs: Member, Following and Favorite.

The Clubs tab with Member selected, showing a club card with its follower count and a View button — Figure 8.1e — Member: the clubs you belong to.

The Clubs tab with Following selected, showing three club cards — Figure 8.1f — Following: clubs you follow for their news and events, without being a member.

8.2 Your stats

The stats view shows the events you have played and how you did. Where events were DUPR-rated, your singles and doubles ratings appear on your profile too.

It is worth glancing at every so often. Players consistently misremember their own level, and the record is a better guide to which skill band to enter than a feeling is.

Where to find it. Open My PB360 and tap Stats. My career sums up your record — wins and losses, win rate, events played and your current streak — and the pills underneath switch views: vs My Level, Rating, By Format and Head-to-Head. Club leaderboard ranks your club's members by check-ins or wins.

Video 8.2 — Stats: My career, By Format and the Club leaderboard (turn your sound on).

The Stats tab with My career selected: a record line, view pills, and an At a glance table, with names and the DUPR rating blurred — Figure 8.2a — My career: your record at a glance, with your upsets, best partner and most-faced opponent.

The By Format view, listing a win-loss record and win rate for Ladder, Crazy 8 and Tournament — Figure 8.2b — By Format: your record in each kind of event you have played.

The Club leaderboard ranked by wins, with member names and photos blurred — Figure 8.2c — Club leaderboard: your club's members ranked by check-ins or, as here, by wins.

8.3 Invoices and receipts

Every payment produces an invoice, including free events, which produce one with a zero total. They are all in your wallet and each can be viewed and kept.

The invoice shows what you paid, what discounts applied, which promo code you used, the payment method, and the date. If a refund was issued, it shows against the original invoice.

This is what to send if you ever need to query a charge. "I think I paid twice in June" is hard for a club to chase; an invoice number is easy.

The Wallet tab with Invoices selected, listing past payments with the event, date, invoice number and amount — Figure 8.3a — Your invoices are in My PB360 → Wallet → Invoices, newest first, each with its invoice number and amount.

8.4 Common problems

What happened	Why	What to do
The sign-in link did not work.	Magic links expire and are single use.	Request a fresh one. If you are told to wait, that is a spam limit — try again shortly.
The verification email never arrived.	Spam filter, or a typo in your address.	Check spam, then resend. If it still fails the address may be wrong — check your profile.
"You are not eligible to join this event."	Age, gender, skill, or membership rules.	See 3.6 — it lists each message and the fix. Check your profile before contacting the club.
The event says registration closed but the date has not passed.	Deadlines run on the venue's time zone.	Ask the organizer. They can usually still add you by hand.
I registered but I am not in any match.	You were never checked in. Most formats only draw from checked-in players.	Find an organizer. It takes seconds to fix on the day.
My partner never accepted the invite.	They did not see the notification.	Check the invite status in My PB360. Chase them, or move to the need-a-partner list.
The event I signed up for changed name.	The club merged or split divisions before play.	Normal and usually good news. Your place and status carried over.
My promo code was rejected.	Expired, disabled, mistyped, not valid for this event, or you are paying with an Event Pack.	Check with whoever gave it to you. Packs never combine with codes.
My Play Pass credit was not used.	A promo code already covered the whole amount, so the credit was deliberately kept.	Nothing is wrong. You still have the credit.
My card was declined.	Your bank refused it — often a block on unfamiliar merchants.	Try another card or call your bank. See 5.10.
I might have paid twice.	A payment succeeded but the confirmation failed.	Check your invoices in the wallet before retrying. If two show as paid, contact the club.
My refund has not arrived.	Card networks take five to ten business days.	Check the withdrawal is recorded, then wait. Contact the club after ten business days.
I have stopped getting event emails.	You unsubscribed — which also stops confirmations and cancellations.	Resubscribe from the preferences screen. See 2.8.
My DUPR rating has not moved.	DUPR processes on its own schedule, and unrated or forfeited matches never count.	Give it time. If the app says the upload failed, tell the organizer.

8.5 Getting help

Work through it in this order — it is fastest, and most things stop at the first step.

Check your own profile. Wrong date of birth or gender causes most eligibility problems, and you can fix it yourself in a minute.
Check the event chat. Anything affecting everybody — weather, a court change, a delayed start — is usually already answered there.
Contact the organizer. Their details are on the event page under Contact organizer. They can add you by hand, fix a check-in, correct a score, and process a refund. Almost everything you will need is theirs to do, not PB360's.
Have the details ready. The event name, the date, and — for anything about money — the invoice from your wallet. It turns a long exchange into a short one.

8.6 Ten things worth knowing

Use the magic link to sign in. No password to forget.
Fill in your date of birth and gender properly. They decide which events will take you.
Link your DUPR. Without it you are excluded from events you would otherwise qualify for.
Register early. Prices often rise as the date approaches, and popular events fill.
Join the waitlist. People drop out more often than you would expect.
Read the refund policy before you pay, not when you need it.
Do not assume an invite was accepted. Check it.
Screenshot your QR code before you leave home.
Check in when you arrive. Registering is not the same thing.
Check your invoices before retrying a failed payment. It is the difference between one charge and two.